Be a regional leader of innovative best practices for youth and their families.
Create opportunities through community partnerships that strengthen youth and families.
We believe that families become strengthened through education, positive communication and intervention.
We believe that partnerships with families and the community will help youth become productive members of society.
We believe children need positive environments.
We believe that love, nurturing, support, and guidance can help all children succeed.
We believe that children and their families should be provided with help and treatment to make their community a better place to live in.
StarrVista 2011 Quality Plan Synopsis
StarrVista's Quality Assurance plan encompasses every department within our organization. StarrVista Quality Counsel consists of several employees of the organization from all levels of the organization. The philosophy behind the Council is to seek input fro all levels of the organization. This organization attitude facilitates investment in the quality assurance process from all levels of the organization.
The Quality Council meets at least quarterly, where it reviews the quality performance from all areas of StarrVista. If necessary, the Council makes recommendations for self imposed corrective action plans (CAP). The Council also monitors the progress of existing self imposed CAP's and county imposed CAP's. A score card is used at least quarterly to give a visual performance score on all the quality assurance indicators.
The quality assurance indicators include, but are not limited to, two encompassing areas; administrative processes and services. Within the administrative processes portion of the quality assurance plan, the Council monitors various "business" operations like CMT's, employee turnover, trainings, specific CAP's affecting "business" operations. Within the services portion of quality assurance, the Council monitors paperwork timeliness, provider complaints, parent complaints, provider investigations, provider quarterly performance, utilization management of services, and CAP's affecting services.
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